It will take approximately 1-3 business days to arrive with you if you live in New Zealand. If you need your order sooner, please contact us and we can deliver overnight for an extra $6 shipping cost. We aim to package and ship all orders as soon as possible to keep the shipping times as short as possible.
If your delivery address is in New Zealand and the order total is over $150 the shipping will be free. For orders in New Zealand under $150 there is a small fee of $5 which will be added at checkout.
For international delivery addresses shipping cost varies and will be added at checkout.
Yes - if you check your inbox for the shipping confirmation email there is a tracking code included which will allow you to see where your order is at.
Returns and Refunds
If shoes, apparel, or size related products ordered do not fit you we can replace these with alternate sizes if they are in stock, and provided the product you wish to swap is brand new, unused and all packaging is fully intact. Any additional shipping required is at the expense of the customer. To be eligible for a return or replacement, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. It must also be within three days of receiving the order. Please send us an email with your order number and we can let you know the details and address for returning your item to.
Our squash, badminton, and racquetball rackets all come already strung and ready to go! Some tennis rackets come strung, and some unstrung. At the bottom of the product description it will say if the racket comes strung or not. If you'd like us to string your racket with different strings and tension please add the restring to your checkout from the product page.
Yes. Visit us at our shop at the Browns Bay Racquets Club (4 Woodlands, Crescent, Browns Bay, Auckland, NZ, 0630) to try out a squash or tennis racket, or pickleball paddle. We have demos available in the majority of our mid to high end rackets and paddles. If you are not able to make it to our location, please send us an email and we can send you the details about how we can ship a demo racket or paddle to you to try out.
We hold the stock of all of the listed products listed on our website, unless otherwise listed, or if the item is available for preorder. If you'd like to order an item we don't have in stock or listed on our website please get in touch and we can order it in for you.
Yes. If you're looking for a product not listed on our website please send us an email and we can try our best to source it for you.
Yes. If you find a better total price for a product in NZ we can match that price. We provide free shipping for all orders over $150 in NZ too!
Your racket grip should be changed once it starts slipping in your hand or showing wear. If you play several times per week, you should change your grip at least once a month for optimum performance.
Strings should be changed when they break or lose tension. Over time strings lose tension, so generally should be replaced every year the number of times you play per week, or when they break. For example, if you play three times a week, you should replace your strings at least three times per year.
Over time shoes will lose cushioning and support, and wear due to the nature of sport. For the best comfort and support shoes should be replaced around every eight months if you are a competitive player, but if you don't play as often, they should be replaced around every year.